As a managed service provider, one of our responsibilities is to ensure that your computing infrastructure is running without issue, and also without unduly interrupting your other employees. To accomplish this, we leverage remote monitoring and management tools that provide your operations with some notable benefits.

Benefit 1: Less Necessary Maintenance
How often do your systems interrupt your operations with demands for updates or other routine maintenance needs? RMM takes care of this for you in a few different ways.

First, a managed service provider (like Emerge) will have the ability to monitor your entire infrastructure, which means that they will have a better view at its inner workings. As a result, bottlenecks and other detriments to your IT’s overall performance can be identified and eliminated, optimizing your systems.

Secondly, your MSP will be able to track your solutions and install updates on your behalf. Plus, this can be done after hours, when it won’t negatively affect your productivity. This reduction of maintenance is in many ways related to the next benefit of RMM.

Benefit 2: Reduced Downtime
We could talk all day about how bad downtime is for a business, with both immediate ramifications as well as negative effects that show up long after the event has taken place. Between the loss of revenue that downtime causes, and the diminished trust that your clients may feel after you weren’t able to attend to their needs can easily put your business in dire straits.

However, as we briefly referenced in out rundown of the first benefit, an RMM service can identify and mitigate many potential problems – some of which could have otherwise contributed to a downtime event. Therefore, there will be far fewer factors that go unnoticed that would otherwise lead to downtime.

Benefit 3: Enhanced Security
Another facet of an MSP’s responsibilities is to make sure that your systems are secure beyond identifying issues that have already made their way in. Any organization’s security needs to be kept under observation so that any necessary updates and improvements can be implemented as quickly as possible.

As we’re monitoring your solutions, we’re also keeping an eye on the industry – especially where cybersecurity comes into play. If there are any changes, updates, or announcements that could impact your solutions, we act upon them behind the scenes. This way, you and your staff can focus on the business’ operations, confident that you can do so safely.

Benefit 4: More Productivity
Once again, this benefit is a product of the other three. Simply put, with less to keep them from actively carrying out their responsibilities, your staff will be able to use more of their time productively. As a result, your business as a whole will be able to accomplish more, and ultimately, become more successful as a result.

Emerge can help you with our own RMM services. To learn more, give us a call at 859-746-1030.

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