Emerge Co-Managed IT Services and Support
Customized IT solutions for your unique business needs
Most IT teams face challenges like these:
- Given how busy the team is with day-to-day tasks, there's a lack of awareness regarding emerging industry trends
- Low morale within IT teams due to the pressure of businesses relying on a small team, leaving employees with hardly any time off
- A lack of specialized expertise
- Neglected tasks such as implementing SOPs, user training, and Multi-Factor Authentication due to lack of IT capacity
Augment your IT team with our experience and expertise
When IT resources are stretched thin and the pressure on your small team is mounting, it’s easy to become overwhelmed. Unfortunately, most organizations are no strangers to this situation. But there is another way. At Emerge, we know that your IT team can shine if only given the right support and opportunity to do so. Our co-managed IT approach utilizes the strengths of your internal IT department and enhances them with high-level support and expertise. Together, Emerge’s IT professionals and your IT department can complement each other, giving you the best of both worlds.
- Your IT team understands the ins and outs of the business while we have insight into larger industry trends.
- No one knows your current processes better than your own IT team, but we can help improve and automate processes to streamline operations.
- Your IT team understands unique users and applications relevant to your organization while we bring a wide variety of expertise to the table that your team may be lacking.
How your organization will benefit
from our Co-Managed IT services:
Flexibility
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Flexibility
You decide what’s covered by your IT team and what’s covered by Emerge. We can provide you with IT management tools and processes that will optimize your IT through augmenting tools and processes aligned to the ITIL operations framework. These include ITSM service desk, remote monitoring and management, cybersecurity and patch management, and documentation management.
Collaboration
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Collaboration
Communication and collaboration are essential to a successful co-managed IT service. We provide an intuitive online platform for submitting and tracking service requests in addition to obtaining real-time insights on operational metrics and IT systems health. We work with your IT team to determine the best tools and services to implement in order to leverage your organization’s technology.
Partnership
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Partnership
You have access to a trusted IT partner who can provide strategic advice or second opinions.
Reliability
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Reliability
You are able to escalate any issue to us and trust that it will be resolved and you will be updated continuously. With 24/7 monitoring and Emerge’s mature technology and processes, your team is able to provide around-the-clock support.
Emerge’s tailored Co-Managed IT Services can include
- An IT partner to support you on problems large and small
- A shared professional toolset and knowledge of best-practice standards
- Support and backup when your internal IT team lacks capacity
- Guidance when unique problems arise or you need a second opinion
- Enterprise-class cybersecurity and compliance
- Access to resources for ongoing or new projects
Ready to get started?
Worry-free IT is only three steps away.
- Schedule a 30-minute call with us so we can assess your security and technology needs.
- Start optimizing your IT with our customized IT Roadmap.
- Enjoy worry-free IT management, freeing you to focus on managing and growing your business.
