Co-Managed IT Services: OmniWATCH Pro Enterprise
Co-Managed IT Services for the Mid-Market: OmniWATCH Pro Enterprise
The IT Growth Reality
As your organization grows and transforms, the volume and complexity of IT work naturally increase—new systems to support, more security to manage, and rising expectations from the business. Even high-performing teams can find themselves pulled into a reactive mode as they balance strategic projects with day-to-day demands.
A Co-Managed Approach Tailored to You
OmniWATCH Pro Enterprise is a co-managed IT service that extends your team with IT operations support while you stay focused on the initiatives that matter most. You maintain full visibility and control over your environment, and we align to your priorities with flexible monthly support hours that adapt as your needs evolve.
OmniWATCH Pro Enterprise provides you with:
Access to a selected
technology toolset
that’s aligned with industry standards and best practices, and that we have carefully vetted over our two decades of experience.
Proactive monitoring
and management
of your environment, ensuring continuous oversight and early detection of potential issues—combining our proven technology standards with our experienced team of experts and our expansive, highly refined library of SOPs.
predefined monthly
block of hours
allocated for services provided, including all proactive, reactive, and remediation services. Plus, you can increase hours as needs arise.
Choose From Our Co-Managed IT Services Toolset
With OmniWatch Pro Enterprise, you decide where our tools, team, and expertise can provide the most help and deliver the greatest value. We collaborate closely to align on shared responsibilities, establish clear communication protocols, and maintain consistent, well-defined procedures. Beyond day-to-day management, our IT experts meet regularly with your team to assess needs, identify opportunities, and ensure technology initiatives align with your business goals.
Microsoft 365 Management
Microsoft 365 Management
Manage and secure Microsoft 365 with consistent policies across identity, access, and collaboration tools. Reduce admin load while improving security, compliance, and user productivity.
Endpoint Management
Endpoint Management
Standardize and protect every device with onboarding, patching, and security policy enforcement. Improve reliability and reduce risk without overwhelming internal IT.
IT Infrastructure Management
IT Infrastructure Management
Proactively manage servers, networks, and core platforms across hybrid environments. Increase uptime and performance while simplifying lifecycle and change management.
Environment Monitoring
Environment Monitoring
Monitor critical systems 24/7 to catch issues before they become outages. Get faster remediation, fewer disruptions, and clearer visibility into trends. Ensure documentation is maintained.
Advanced Cybersecurity
Advanced Cybersecurity
Apply layered security controls and ongoing oversight across your environment. Improve detection readiness and reduce exposure to modern threats.
Backup & Recovery
Backup & Recovery
Implement verified backups and practical recovery plans to protect business-critical data. Ensure fast, dependable restore capability when incidents occur.
Download Our eBook
Please enter your name and contact details below to gain access to the eBook Co-Managed IT Services: Capacity & Capability Scaling for Mid-Market Organizations.
Our Proven Process to Co-Managed IT Services
Discovery
• About Us / About You
• Understand Organizational Challenges
• Identify Business Goals
Strategy Session
• Align on focused outcomes
• Explore our approach to your business technology
• Identify areas of alignment to improve your business
Assessment
• IT documentation review
• Identify risks and gaps
• NIST cybersecurity survey
• Strategic opportunities
Presentation
• Review findings and solutions
• Present contract with pricing
• Align on start date
• Plan Q&A
Q&A
• Open Q&A with executive stakeholders
• Address concerns
• Develop relationships
Kickoff
• Meet with Emerge onboarding team
• Review simple process to get started
• Begin next steps to activate service plan
Built on 20+ Years of Expertise
When you choose OmniWATCH Pro Enterprise co-managed IT services, you’re not just getting a service; you’re gaining access to Emerge’s proven technology stack, refined processes, and deep bench of IT talent.
You Can Depend on Our Tech Ops Team
Our team of certified engineers, technicians, and account managers delivers reliable, secure, and efficient IT services. We not only have a service desk to address issues as they arise, but also a dedicated, proactive tech ops team that will help ensure your IT is as up-to-date and future-ready as possible.
OmniWATCH Pro
If you’re searching for a fully managed IT solution, then our OmniWATCH Pro offering is for you.
Frequently Asked Questions About Co-Managed IT Services
A: Co-managed IT services extend your existing internal IT team with outside expertise, tooling, and 24/7 coverage. Your team retains strategic control and decision-making authority, while a Managed Service Provider (MSP) handles agreed-upon operational work, such as monitoring, patching, helpdesk overflow, and specialized projects. It is a partnership model rather than a full outsourcing arrangement.
A: Fully managed IT means the provider runs essentially everything (helpdesk, infrastructure, security, vendor management) while you focus on the business. Co-managed IT splits responsibilities. Your team continues to lead strategy and key decisions; the provider supplies additional expertise and manpower that would otherwise require permanent hires. Co-managed works well when you have a capable internal team that needs more capacity, not replacement.
A: OmniWATCH Pro Enterprise is built for mid-market organizations that already employ an internal IT team and want to add capacity, specialized skills, and proactive monitoring without expanding headcount. It is a strong fit for companies in manufacturing, professional services, healthcare, distribution, and similar sectors across Cincinnati, Northern Kentucky, Dayton, and the broader Tri-State region.
A: You choose where Emerge plugs in. Common areas include Microsoft 365 management, endpoint management, IT infrastructure management, environment monitoring, advanced cybersecurity, and backup and recovery. We meet regularly with your team to align on priorities, escalate effectively, and adjust the scope of work as needs evolve.
A: Pricing is built around a predefined monthly block of hours that covers proactive, reactive, and remediation work. You know what you are spending each month, and you can scale hours up when projects or seasonal demands call for it. This makes budgeting straightforward and avoids the surprise invoices that come with break/fix or hourly consulting.
A: Yes. Co-managed engagements are designed to flex. A new office, a major migration, a regulatory deadline, or a security incident can drive a temporary increase in support hours. During quieter stretches, support adjusts back to baseline. The point is to match what you pay to what your business actually needs at any given moment.
A: Emerge follows a six-step process: 1. discovery (to understand your business and goals), 2. strategy session (to align on outcomes), 3. assessment (including IT documentation review and a NIST cybersecurity survey), 4. presentation (findings, solutions, and pricing), 5. Q&A with executive stakeholders, and 6. kickoff.
A: Cybersecurity is woven into every co-managed engagement. Emerge follows the NIST Cybersecurity Framework; layers controls across endpoints, identity, network, and cloud; and provides the kind of 24/7 monitoring and incident response that is difficult to staff internally. Our security expertise includes managed detection and response, identity governance, vulnerability management, and tabletop exercises.
