Managed IT Services: OmniWATCH Pro
Free Yourself from Day-to-Day IT Management
Imagine an outsourced IT solution that delivers optimized employee productivity, improved security and privacy, and more predictable IT expenses. That’s OmniWATCH Pro, our turnkey, managed services platform. Let Emerge manage all (or some) of your IT administration and cybersecurity—and apply your team’s talents to other important matters.
Engagement Efficiency
Optimized employee productivity and satisfaction to help retain talent.
Trusted Protection
Improved security and privacy in this risk-filled world of ours.
Seamless Operations
A sophisticated tech ops team will keep everything running smoothly.
Think about how your day will improve with OmniWATCH Pro: You’ll be freed of IT administration hassles. You’ll no longer need to worry if the latest software updates have been made. You’ll rest better knowing your IT infrastructure and systems are fully optimized, reliable, and secure.
“Partnering with Emerge has been a great decision of our firm. From streamlining our IT infrastructure and migrating our Help Desk, their team is proactive, responsive, and incredibly knowledgeable. They do what they say they are going to do.”
Jay Bley, CEO, DBL Law
Three Options to Choose From
OmniWATCH Pro offers three service options tailored to your needs.
OmniWATCH Pro®
Includes proactive and reactive support for on-premises, private cloud, or hybrid environments and full end-user support.
Base Offerings
- Proactive Technical Support
- Emerge Tech Ops
- Proactive Monitoring
- Proactive Patching
- Standard Security Bundle (1)
- Account Manager & Customer Business Reviews
- Data Backup & Integrity
Unique Features
- Helpdesk Included
- MS Business Premium or Frontline
- Workstation Support
- 8 x 5 Help Desk Included(3)
- Unlimited Helpdesk Included
- On-Premise Infrastructure Support
OmniWATCH Pro Cloud®
Is an option for environments without on-premise servers. All application data resides in SaaS applications.
Base Offerings
- Proactive Technical Support
- Emerge Tech Ops
- Proactive Monitoring
- Proactive Patching
- Standard Security Bundle (1)
- Account Manager & Customer Business Reviews
- Data Backup & Integrity
Unique Features
- Helpdesk Included
- MS Business Premium or Frontline
- Workstation Support
- 8 x 5 Help Desk Included(3)
- Unlimited Helpdesk Included
- Cloud Infrastructure Support and MS Intune
OmniWATCH Pro Flex®
Includes everything that OmniWATCH Pro offers, with one difference. End-user support is available as needed and billed separately.
Base Offerings
- Proactive Technical Support
- Emerge Tech Ops
- Proactive Monitoring
- Proactive Patching
- Standard Security Bundle (1)
- Account Manager & Customer Business Reviews
- Data Backup & Integrity
Unique Features
- Helpdesk Available(2)
- MS Business Premium or Frontline
- Workstation Support
- Helpdesk and Reactive Support Billable Per Hour
- Infrastructure Support: On-Premise or Cloud
- Added Advanced Security Bundle coming soon.
- All reactive tickets billable.
- 24 x 7 available for additional fee.
When you become an OmniWATCH Pro customer, you’ll also benefit from our strategic planning. This includes an overall analysis, an assessment-driven IT roadmap, and IT budget planning.
Tech Ops: Driving Reliability Through Proactive Innovation
Our Tech Ops team doesn’t just respond—we anticipate. By leveraging advanced monitoring, predictive analytics, and automation, we prevent issues before they impact your business. From infrastructure optimization to rapid incident resolution, our Tech Ops ensure seamless operations and continuous improvement.
According to McKinsey & Company, CIOs must evolve from being tech enablers to “enterprise orchestrators,” a role that involves shaping business strategy, managing cross-functional teams, and taking accountability for business outcomes. However, this shift is often delayed by the weight of day-to-day IT operations.
More Benefits of OmniWATCH Pro
When you engage Emerge to provide our OmniWATCH Pro service, you’ll gain some special benefits:
