Managed IT Services: OmniWATCH Pro
Free Yourself from Day-to-Day IT Management
Imagine an outsourced IT solution that delivers optimized employee productivity, improved security and privacy, and more predictable IT expenses. That’s OmniWATCH Pro, our turnkey, managed services platform. Let Emerge manage all (or some) of your IT administration and cybersecurity—and apply your team’s talents to other important matters.
Engagement Efficiency
Optimized employee productivity and satisfaction to help retain talent.
Trusted Protection
Improved security and privacy in this risk-filled world of ours.
Seamless Operations
A sophisticated tech ops team will keep everything running smoothly.
Think about how your day will improve with fully managed IT solutions: You’ll be freed of IT administration hassles. You’ll no longer need to worry if the latest software updates have been made. You’ll rest better knowing your IT infrastructure and systems are fully optimized, reliable, and secure.
“Partnering with Emerge has been a great decision of our firm. From streamlining our IT infrastructure and migrating our Help Desk, their team is proactive, responsive, and incredibly knowledgeable. They do what they say they are going to do.”
Jay Bley, CEO, DBL Law
Three Options to Choose From
OmniWATCH Pro offers three service options tailored to your needs.
OmniWATCH Pro®
Includes proactive and reactive support for on-premises, private cloud, or hybrid environments and full end-user support.
Base Offerings
- Proactive Technical Support
- Emerge Tech Ops
- Proactive Monitoring
- Proactive Patching
- Standard Security Bundle (1)
- Account Manager & Customer Business Reviews
- Data Backup & Integrity
Unique Features
- Helpdesk Included
- MS Business Premium or Frontline
- Workstation Support
- 8 x 5 Help Desk Included(3)
- Unlimited Helpdesk Included
- On-Premise Infrastructure Support
OmniWATCH Pro Cloud®
Is an option for environments without on-premise servers. All application data resides in SaaS applications.
Base Offerings
- Proactive Technical Support
- Emerge Tech Ops
- Proactive Monitoring
- Proactive Patching
- Standard Security Bundle (1)
- Account Manager & Customer Business Reviews
- Data Backup & Integrity
Unique Features
- Helpdesk Included
- MS Business Premium or Frontline
- Workstation Support
- 8 x 5 Help Desk Included(3)
- Unlimited Helpdesk Included
- Cloud Infrastructure Support and MS Intune
OmniWATCH Pro Flex®
Includes everything that OmniWATCH Pro offers, with one difference. End-user support is available as needed and billed separately.
Base Offerings
- Proactive Technical Support
- Emerge Tech Ops
- Proactive Monitoring
- Proactive Patching
- Standard Security Bundle (1)
- Account Manager & Customer Business Reviews
- Data Backup & Integrity
Unique Features
- Helpdesk Available(2)
- MS Business Premium or Frontline
- Workstation Support
- Helpdesk and Reactive Support Billable Per Hour
- Infrastructure Support: On-Premise or Cloud
- Added Advanced Security Bundle coming soon.
- All reactive tickets billable.
- 24 x 7 available for additional fee.
When you become an OmniWATCH Pro customer, you’ll also benefit from our strategic planning. This includes an overall analysis, an assessment-driven IT roadmap, and IT budget planning.
Tech Ops: Driving Reliability Through Proactive Innovation
Our Tech Ops team doesn’t just respond—we anticipate. By leveraging advanced monitoring, predictive analytics, and automation, we prevent issues before they impact your business. From infrastructure optimization to rapid incident resolution, our Tech Ops ensure seamless operations and continuous improvement.
According to McKinsey & Company, CIOs must evolve from being tech enablers to “enterprise orchestrators,” a role that involves shaping business strategy, managing cross-functional teams, and taking accountability for business outcomes. However, this shift is often delayed by the weight of day-to-day IT operations.
Save on Cybersecurity Insurance
As an OmniWATCH Pro customer, you’re pre-approved for cyber insurance through Converge. They’re a leading cyber insurance firm, backed by an AM Best A++ rating. They have thoroughly vetted OmniWATCH Pro and deemed it an exceptional cybersecurity solution. In addition, you’ll enjoy competitive rates from Converge.
OmniWATCH Pro Enterprise
Are you looking for a co-managed IT solution? Then check out our OmniWATCH Pro Enterprise offering.
Frequently Asked Questions About Managed IT Services: OmniWATCH Pro
A: Managed IT services means a Managed Service Provider (MSP) takes ownership of running your day-to-day technology operations: helpdesk, infrastructure monitoring, patching, cybersecurity, backup, and vendor coordination. You pay a predictable monthly fee and enjoy the peace of mind of knowing your IT is in capable hands.
A: OmniWATCH Pro is a turnkey, fully managed IT platform. The base offering includes proactive technical support (Emerge Tech Ops, monitoring, and patching), a standard security bundle, dedicated account management with regular business reviews, and data backup and integrity. Helpdesk coverage and infrastructure support (on-premises, private cloud, or hybrid) round out the service.
A: OmniWATCH Pro supports environments with on-premises servers and includes unlimited helpdesk. OmniWATCH Pro Cloud is built for organizations with no on-prem servers, where applications live in SaaS platforms. OmniWATCH Pro Flex offers the same proactive support and infrastructure management as Pro, with helpdesk billed per ticket rather than included, which suits organizations whose end-user support needs vary.
A: Yes, in OmniWATCH Pro and OmniWATCH Pro Cloud, unlimited helpdesk is included. Coverage is 8 am to 5 pm by default, with 24×7 available for an additional fee. The helpdesk handles workstation support, software issues, and end-user requests, so you’re not constantly interrupted by routine tickets.
A: For most mid-market organizations, yes. A full internal IT team requires recruiting, salaries, benefits, training, tooling licenses, and turnover costs. Managed IT replaces those variable expenses with a predictable monthly fee that scales with your business. It also gives you access to specialized expertise (security, cloud, compliance, etc.) that would be difficult to justify hiring full-time.
A: Every OmniWATCH Pro customer gets the standard security bundle by default, with an advanced security bundle available. Security work follows the NIST Cybersecurity Framework and includes endpoint protection, multi-factor authentication, monitoring, patch management, and incident response planning. Our team draws on partnerships with Microsoft and our managed security partners to deliver enterprise-grade protection.
A: Yes. OmniWATCH Pro customers are pre-approved for cyber insurance through Converge, a leading cyber insurance firm backed by an AM Best A++ rating. Converge has vetted OmniWATCH Pro and considers it an exceptional cybersecurity solution. Pre-approved customers typically see competitive rates as well, which makes the math even more favorable.
A: Most mid-market customers complete onboarding within a few weeks. The Emerge process follows five phases: 1. align (defining what success looks like), 2. assess (a complete technology overview), 3. design and validate (tailored solution and security stack), 4. implement (with compliance coordination and training), and 5. manage (ongoing operational excellence). Timelines vary based on environmental complexity.
